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| About Us |
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EPB Consulting has its origins in Argentina with a group
of like minded leaders focused on developing highly skilled
professionals that specialize in delivering high value corporate
solutions utilizing leading edge technologies. |
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Our Core Values |
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We are governed by clearly defined core values. They shape the
culture and define the character of our company. They guide how
we behave and make decisions. These are not just words - they
are deeply held beliefs that drive every action and interaction
with our customers and our employees.
Commitment to Excellence - We provide the best resources and
solutions with our primary focus 100% customer satisfaction. We
stand behind our work and we won't stop working until you are
happy.
Integrity - Inspiring trust by taking responsibility, acting
ethically and encouraging honest and open debate.
Value - Drive the greatest possible value to our clients through
passion and hard work.
Diversity - Provide an inclusive environment and treat people as
we would like to be treated ourselves. |
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Argentina |
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| More near shore than offshore |
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| A new road |
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| Innovation is the magic that takes place when
people, teams and organizations are in touch and are committed
with a project. In a globalize world teams that work together
win. In Argentina there are people, teams and organizations
ready to be close to your project. Thanks to the offer of high
value-added products and services, Argentina is opening a new
road: get the world to know the country's competitive advantages
and opportunities related to Software and Services. The positive
change in macroeconomic conditions, together with the vision and
capacity of a group of entrepreneurs, are fostering strategic
alliances with international markets, and have developed a
strong industry that is ready to offer a highly competitive
proposal to the world. |
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| Why Argentina? |
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• Highly qualified human resources
• State-of-the-art telecommunications and information technology
infrastructure
• Leader in Spanish-content products
• Argentina is in the same time zone as Eastern USA
• New laws for software industry development
• Highly competitive prices of products and services |
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| Law of software development |
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| This law set that software production must be
considered as a productive transformation activity similar to an
industrial activity in order to receive the tax, credit and
other benefits established for the industrial sector by the
National Government. These laws allowed to set the foundations
to increase sector competitiveness. |
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| Technology |
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The local telecommunication networks have been
expanded and renewed during the last decade. All network
technologies are now digital, with almost 15 million lines
installed. This means 45 lines/100 people, the largest operation
in South America.
At the same time the latest telephone technologies and
peripherals became available, including CRM and call center
management software resources.
As a result of increased technological investment,
state-of-the-art technology and infrastructure worldwide is
available to local teleservice companies to provide voice,
e-mail, chat, VoIP, web collaboration and other services. |
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| Services |
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| Call Center activities include a wide range of
services such as: Telesales -Customer Care & Service -Default
Management-Crisis Management -Polls -Interview Generation
¬Subscriptions -Help Desk-Data Survey-Fundraising -Interactive
Internet Services and response to all sort of enquiries. More
than 50.000 telephone operators are working now. |
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Experience and Trends |
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The expertise of most local providers include more than 10-year world
class services to international companies. Local Call Centers have
gained international experience thanks to their recent involvement in
the Spanish-speaking market. As reported by the local newspapers, a
number of multinationals such as IBM, AOL, Marriott Hotels and American
Express have taken advantage of the local scenario to base their Call
Center operations. Their telephone business operations have been moved
to Argentina based on local service quality and costs. Thousands of
Argentines are now making telephone calls abroad to offer business
benefits. |
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Web services |
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In the last decade, many venture capitals invested in development of
Latin America scale dot.com companies from Buenos Aires.
Many of them have become regional e-enablers providing services to
European and American corporations. IT marketing outsourcing services
are a strong option not only because IT industry in Argentina was
developed during .com golden years as the biggest in Latin-America, but
also because entertainment and advertising industry is a traditional
player global. Buenos Aires is a regional hub for retail and
entertainment Internet services and a potential global player for the
marketing industry. |
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It services |
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Argentina presents a solid case for offshore software development and
maintenance outsourcing. The main elements that support this statement
are:
• Argentina boosts a large and well trained pool of software engineers.
Its infrastructure is the best in the region. Highest level of tertiary
education in Latin America. Leaders in mathematical development in Latin
America.
• The country has become very cost competitive due to the January 2002
peso devaluation.
• Latin America in general and Argentina in particular have geographical
advantages to traditional Asian destinations. Its proximity to the US,
and the fact that the time difference is almost negligible, eliminates
many of the difficulties and hidden costs of offshore outsourcing. Teams
in the US and in Argentina can interact naturally and frequently during
the same working hours
• The three points raised above are fostering a very fast revolution in
Argentina's software industry and it is expected that the country will
become an important player in the offshore outsourcing business in the
near future. |
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